Frequently Asked Questions
-
Mats are provided at the studio, but you can of course bring your own. All other equipment is provided.
Please ensure you bring a water bottle to stay hydrated
-
It’s not something we currently do, but should there be enough appetite, it is something we would look to provide. If this is something you’d like please drop us an email info@sonder-studio.co.uk to enquire.
-
We're located down the side street of Portland Grove, just around the corner from the vape shop and opposite Mouro coffee shop, head through the black door & we're located on the first floor.
There are plenty of places to park, with lots of residential streets nearby, including Shaw Road, Laurel Road, Peel Moat Road, Gibsons Road, Lea Road, Parsonage Road, all within 5-10 minutes walk from the studio.
-
The best form of contact is via email: info@sonder-studio.co.uk
-
We would love to welcome you into the studio during pregnancy, as long as you have had a regular yoga, pilates or barre practice before becoming pregnant, and you have been signed off to exercise by your GP or midwife we will welcome you to classes. Please get in touch with the studio prior to attending so we can advise the best classes to suit you.
When attending, even if you have been to class before, you must inform the teacher ahead of the class that you are pregnant so they can best support you - so please allow plenty of time to arrive.
-
When you book onto the waitlisted class, you will join a queue for an available spot on the attendance list.
If a spot becomes available, you are automatically put onto the attendance list and will receive an email. Our waitlist is automated up until an hour before the class start time.
-
We understand that plans can change. To ensure fairness to all our clients and to maintain class availability, please ensure you’re familiar with our cancellation policy:
12-Hour Cancellation – Cancellations must be made at least 12 hours before the scheduled class time, to avoid losing your class credit or drop in fee
Late Cancellations – Under 12 hours notice you will forfeit the class you booked, if paid on a drop in rate or class pack. If booked on a membership or introductory offer, or promotion you will receive a late cancel fee of £7
No-Shows – If you do not show up to class without cancelling you will be charged £7, if booked on a membership or introductory offer
Event / workshop cancellations - for a full refund, cancellations must be made 10 days ahead of the event or workshop
As a small studio with limited spaces, these charges help us keep things fair for all. We understand that unforeseen circumstances can sometimes happen, so if you do need to cancel, please contact us as soon as possible, so we can try and fill your spot and we will do our best to help info@sonder-studio.co.uk